cuancashPrivacy Policy
This page describes what we collect when you use cuancash and how we keep that data protected. When you create an account, verify your identity, deposit through DANA or e-wallet, or withdraw funds to your bank account, we handle your personal information according to this privacy policy. We take data protection seriously because your trust is essential to how we operate.
We collect data to run our platform—to verify who you are (KYC), process your deposits and withdrawals, settle your bets and gaming transactions, and communicate with you about your account. Some of that data goes to third-party payment processors; some stays within cuancash. This page explains what we collect, why, who has access, and what rights you have over your information.
By using cuancash in supported jurisdictions like Jakarta, Surabaya, Bandung, or Medan, you agree to this privacy policy. If you have questions about how we handle your data, contact our support team through the Help section in your account.
What data we collect on cuancash
We collect the following information when you use cuancash:
- Account information: Phone number, password (encrypted), email address (if provided), and identity documents (national ID, SIM card, or passport photo)
- Transaction data: Deposits, withdrawals, bet placements, game results, and account balance history
- Payment details: Information about your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account) that you authorize us to use for deposits and withdrawals
- Device and access data: Your phone model (Android or iOS), IP address, browser type, and how you interact with cuancash on your device
- Support interactions: Messages you send our support team, account recovery requests, and any issues you report
We collect this data through your direct input during account creation, identity verification, deposits, and withdrawals. We also collect usage data automatically when you log into cuancash on your phone or desktop—this helps us understand how the platform is performing and whether there are technical issues.
How we use your data on cuancash
We use the data we collect for the following purposes:
- Identity verification (KYC): We review your ID photo and personal information to confirm you are who you say you are and that you're eligible to use cuancash in your jurisdiction
- Processing payments: We send your deposit and withdrawal requests to payment processors (mobile banking, local payment, your bank, etc.) along with the minimum information they need to complete the transaction
- Fraud prevention: We monitor for suspicious activity—unusual withdrawals, multiple login attempts, or transactions that don't match your account history
- Account management: We track your balance, settle your bets and game results, and maintain your transaction history so you can always see what's happening on your account
- Customer support: We use your information to respond to your inquiries, recover lost accounts, and help you with technical issues
Third parties and data sharing on cuancash
We don't sell your personal data. However, some third parties have access to your information because they help us operate cuancash:
- Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet providers, mobile banking, local payment, online payment, and e-wallet receive deposit and withdrawal information as needed to process your transactions
- Cloud hosting providers: Our servers may be hosted outside your jurisdiction; these providers store account data, transaction records, and backups under strict security agreements
- Anti-fraud services: We may share information with fraud-detection vendors to protect your account and ours
We don't share your data with third parties for marketing. We don't sell lists of cuancash players. We don't combine your gaming history with other services without your permission.
Your data is part of your account. We protect it because protecting you is how we keep cuancash trustworthy.
Cookies and tracking on cuancash
When you use cuancash on your phone or desktop, we use cookies and similar tracking technologies to:
- Keep you logged in across sessions (so you don't have to enter your password every time)
- Remember your preferences (language, timezone, notification settings)
- Understand how you navigate the platform (which sports markets you check, how often you visit, what games you play)
These are functional and analytical cookies—they don't identify you personally beyond your account. You can disable cookies in your phone or browser settings, but doing so may affect platform functionality (like auto-login). We don't use third-party cookies to track you across other websites.
Your data rights on cuancash
You have rights over your data. You can:
- Access: Request a copy of all personal data we hold about you
- Correct: Update or fix inaccurate information (like your phone number or address)
- Delete: Request deletion of your account and associated data, subject to legal retention requirements (we may need to keep transaction records for compliance)
- Withdraw consent: Stop receiving non-essential communications from cuancash (though we'll still send account and payment notifications)
To exercise any of these rights, contact our support team through the Help section in your account. We'll respond within a reasonable timeframe.
Data retention and security on cuancash
We keep your account data as long as your account is active, plus a retention period for legal and fraud-prevention reasons. Transaction records are kept longer because financial regulations require us to. We encrypt sensitive data in transit (between your phone and our servers) and at rest (on our servers). We use industry-standard security practices to protect against unauthorized access.
Your password is never stored in plain text—it's hashed, meaning even our staff can't see it. If you forget your password, you use our recovery process; we send a reset link to your phone number via SMS. This two-factor verification protects your account from unauthorized recovery attempts.
Contact and complaints on cuancash
If you have questions about our privacy practices, want to exercise a data right, or believe we've mishandled your information, contact our support team. We're available in English and Indonesian through the Help section in cuancash. We'll investigate your concern and respond within a reasonable timeframe. If you're not satisfied with our response, you may have recourse under data-protection laws in your jurisdiction.